Returns and Refunds
Our policy lasts for 5 days. If 5 days have gone by since you have received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
What can you return and when?
(a) You get a broken or damaged item(s)
(b) You get an item that is unique in relation to what you ordered
(c)You are not satisfied with your purchase (please go through below conditions) :
- We will refund the Product Value, Cart Value will not be refunded though.
- For return, shipping charges will be your responsibility.
- Pack the product and return it on the address mentioned on your receipt.
What items can NOT be returned?
(a)Items that have been worn, washed or soiled.
(b) Consumable items like turmeric or any such.
(c)Bulky items like statues, paintings, temple or pooja mandir.
(d) Customisation or customised pooja boxes and items.
To complete your return, we require a receipt or proof of purchase along with the images (in case of broken or different product received).
Refunds (if applicable)
Once the returned item is received and inspected, we will send you an email to notify that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
Once your returned request is approved, then we will process the return. A credit will automatically be applied to your credit card or original method of payment, within 7-21 business days (check with your bank).
Late or missing refunds (if applicable)
Refund will be initiated within 7 business days after we receive and process your return request. Usually, it takes 7-21 business days to get fully refunded. It may take some time before your refund is officially posted. Please contact us at email@example.com if you still haven’t received your refund after 21 business days even after checking with your bank.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You may return the product(s) within 5 days from the date of delivery. You can reach our customer support at email@example.com for better support.
Namaste. I received the parcel containing the statue of Lord Hanuman an hour ago. The statue is very good in its details and has an uplifting feel to it. You have packed it very, very securely to prevent any damage during transit. Thank you for such meticulous attention and supportive customer care.Dinoop
Received a thoughtfully curated My Pooja Box on Mother's Day with a card and note! My Pooja Box is a perfect gift that is relevant on all festive occasions. Loved it! Thank you very much for it! :)Sonal
I'm so grateful to MyPoojaBox who has given a new meaning to my worship and acted as a mediator between God and I by providing all the pooja accessories under one roof. The quality is awesome and prices are reasonable. I strongly recommend to all 👍💞Pooja
Thank You My Pooja Box for arranging return gifts for my housewarming in a short time for bulk quantity. The product quality & delivery service was on time. I had many relative and friends asking for one extra gift.Khushbu
I belong to a spiritual family where havans etc are a regular feature. Earlier collecting Pooja samagri was a task My Pooja Box has made everything available under one roof. Recently I bought a Shivji sculpture on Mahashivratri from them. It's divine! Aarti lamps are also excellent. I recommend it to all 👍Anu
I just received my parcel and am absolutely thrilled with the rakhis . They are just gorgeous and the packing is adorable. I’m extremely happy with the product . A thumbs up from me.Pinky
Thank you My Pooja Box for delivering the beautiful rakhi box to my brother in time. He loved the rakhis & the box they came in. Extremely delighted with the timely service!Sana
At the outset, let me express my heartfelt gratitude for your store. I have felt, for the longest time, a void for the just the kind of puja i wanted for my home. After searching through a sea of options in the unorganized and haphazard marketplace, coming to your store (website) was a most pleasant experience.Radhika